Frequently Asked Questions

After an individual flees his or her home country, he or she needs to identify themselves to the UN refugee agency, UNHCR.  After the UNHCR verifies the person's status as a refugee, the UNHCR refers the person the Resettlement Support Center where they are pre-screened for resettlement in the United States. The refugee then undergoes a variety of security checks, screenings, and interviews with various government agencies. Once approved, travel arrangements are coordinated, and the individual receives a loan to pay for their transportation to the United States. It is then that the refugee can finally come to the U.S.  This process takes on average 18-24 months but can take much longer. Sources: https://refugees.org ; https://rcusa.org

Refugees are in the United States legally. They are also eligible to work. If you are an employer, we would love to talk to you about hiring refugees!

Please visit our Get Involved Page, which provides information about both volunteering and other ways to engage.

If you are a first-time volunteer, we will invite you to complete a volunteer application and background check consent form.

You can email us if you have questions about volunteering or getting involved in other ways.

We accept donations for Resource Distribution Days. We accept packaged diapers, wipes, soap, shampoo, toothbrushes, toothpaste, deodorant, baby bottles, pacifiers, and other baby and hygiene items. All items should be new in their original packaging to guarantee safety.

If you would like to donate baby shower items, please consider selections from our Amazon Wishlist.

In addition, we accept donations of new toys for our annual Vickery Christmas Market or to provide to students as prizes through our other programming that serves children and youth.

For clothing items (gently used), we refer donors to the Vickery Meadow Food Pantry & Clothes Closet (214-821-5575).

For furniture donations, please contact DELIBERATE, a non-profit serving the neighborhood.

We only accommodate events focused on serving the refugee community. We do not rent space for personal events.

To request room reservation, click on this link.